Please allow a few days from the moment we receive your order. While we do our best to keep items in stock, some pieces may require additional work time (usually less than one week).
 

We usually ship with:

• UPS Standard (continental Europe)

• UPS Express Saver (rest of the world)

• FedEx (Rest of the World)

In some cases (for example, destinations UPS considers remote), we may ship using national postal services. When this happens, we will email you your tracking number directly. Otherwise, you will receive tracking information from the carrier.

Please check your spam folder if you don’t see any notifications.
If you have not received tracking details within a few days of placing your order (don’t wait a whole week!), contact us and we will forward the carrier’s email.

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Shipping is a service we purchase on your behalf from third-party carriers (generally UPS, which has proven the most reliable so far). We are a small business — not Amazon — and we do not operate our own shipping department or maintain warehouses in every country. Delivery times may vary depending on the country from which we are shipping.

We are often on the road, and this page may not always reflect our current operational location. If you’d like to know where your order will ship from (for more accurate delivery estimates or to reduce customs fees), please contact us before placing your order:

• Email: info@theterriblet.com

• Website chat (we’ll reply by email if offline)

• Instagram: @ttt.theterriblet

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CORRECT SHIPPING INFORMATION

If you provide incorrect or incomplete shipping details (name, surname, street, house number, postal code, country, etc.), we cannot be held responsible for lost or undelivered parcels.

Please also provide a valid email address and phone number so carriers can:

• Send tracking updates

• Contact you if they have trouble locating your address

Be Terrible… but not that terrible 😉

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SIGNATURE AND COLLECTION POINTS

We require delivery confirmation via signature upon delivery.

If you choose home delivery but are often unavailable — or do not wish to leave your parcel with flatmates or neighbours — we strongly recommend requesting delivery to your local carrier collection point. This allows you to collect your order at a time that suits you.

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COMMERCIAL ADDRESSES

If your parcel is delivered to a commercial address (office, shop, restaurant, etc.) and someone else accepts it on your behalf, the parcel will be considered DELIVERED, even if it has not yet reached you personally. Please make sure you trust whoever may receive it.

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COMMUNICATION AND PRIVACY

We care deeply about every shipment — our work isn’t done until your jewelry reaches you.
If we can’t reach you by email or phone, we may attempt to contact you via private channels (such as social media) only to resolve delivery issues. Your data is shared exclusively with shipping carriers and handled with care.

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ESTIMATED DELIVERY TIMES (NOT GUARANTEED)

• EU Countries: 3–4 working days

• Switzerland / UK: 6–7 working days

• Monaco / Liechtenstein: 6–7 working days

• Rest of the World: 7–15 working days

Delivery times may vary due to local holidays, customs clearance (non-EU), or exceptional events. Please be patient — you’re not waiting for life-saving medication 😉

When we are on the road (often working in remote areas), we may ship only once or twice a week to optimize time, costs, and environmental impact.

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SHIPPING COSTS

We generally ship from continental Europe (mostly Germany).

• EU: approx. €15 (varies by country)

• Non-EU: approx. €20–€60 (varies by country)

You can simulate a purchase at checkout to see the exact shipping cost.

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CUSTOM FEES

For deliveries outside the EU, additional customs fees may apply. These fees are the responsibility of the customer and are charged by the destination country. Duties are often calculated on the total value of the shipment, including shipping costs.

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TAXES (VAT)

All product prices include 19% German VAT.